Reference

Terms and Conditions for Your s65tr Account

These terms set out the rules that govern your account with us — covering how you open an account, how funds move through your wallet, and what each…

Account holder eligibilityWallet and withdrawal rulesUPI, Paytm, PhonePe deposits coveredJurisdiction-dependent accessUpdated and enforceable
s65tr Terms and Conditions for Your s65tr Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If anything in these terms is unclear or you need to raise a terms-related query, our support team is available around the clock.

Live Chat Start a live-chat session directly from your account dashboard. Our agents can walk you through specific clauses, explain what a term means for your account, and escalate disputes on your behalf.
Email Support Write to our support address for detailed terms queries, formal complaints, or requests to close your account. We log every email and send a reference number so your query stays on record.
Help Centre Our help centre holds a plain-language summary of these terms, covering wallet rules, verification steps, and what to do if you believe a term has been applied incorrectly to your account.
ACCOUNT SECURITY PRACTICES

How We Handle Your Account Under These Terms

These terms are backed by concrete account-management practices — from how long we retain your data to how you can request changes to your account details.

Data Retention

We keep account and transaction records for the period required by applicable law in your jurisdiction.

Cookie Usage

We use session cookies to keep your account active and analytics cookies to improve page performance.

Account Security

Your account is protected by password hashing and two-step verification.

Requesting Account Changes

To update your registered name, email, or linked UPI or PhonePe details, submit a request through live chat or email…

Who to Contact for Rights Requests

If you want to access, correct, or delete personal data held under these terms, email our data team.

Wallet and Payout Verification

Withdrawals are verified against your registered Paytm or UPI detail before processing.

Common Questions About Our Terms

These answers cover the parts of our terms that account holders ask about most often — from how to close an account to what happens to your wallet balance if these terms change. Each answer reflects the current version of our terms.

Yes, if you access s65tr from an India region where local law permits it, these terms apply to your account in full, including wallet, deposit, and withdrawal rules for UPI, Paytm, and PhonePe transactions.

Your confirmed wallet balance is unaffected by a terms update. We update terms for operational and legal reasons, not to alter confirmed account balances. Any pending transactions settle under the terms in force at the time they were initiated.

Contact our support team by email or live chat, clearly stating which clause you believe was applied incorrectly and the date of the relevant transaction or event. We will investigate and respond in writing within five business days.

Yes. Email our data team with your account ID and a verified identity document. We will supply a copy of your personal data held on file within the statutory period applicable in your jurisdiction, at no charge.

Submit a closure request via live chat or email. We will process it within 48 hours, settle any confirmed wallet balance to your registered Paytm or UPI account, and then permanently delete your login credentials from our system.

Yes. Providing false identity documents, using another person's payment method, attempting to exploit system errors, or breaching any clause of these terms may result in account suspension pending an internal review.

These terms are subject to the laws of the jurisdiction in which our operating entity is registered. For India account holders, access and eligibility depend on local law, and any unresolved dispute may be referred to the competent local authority.